Returns & Shipping
We want you to be satisfied with your purchase from Delano Specialty Coffee, so we have a 14 day return policy. If you are unsatisfied with your purchase, please email us via our website for either a replacement or credit note. If the purchase goods are faulty, you will receive a full refund upon return of goods. Our goods come with guarantees that cannot be excluded under Australian consumer law.
In the email, please include your:
- Date of purchase
- Order number
- The items you'll be returning
- Reason for the return
Return the goods to us within 14 days of the ship date to: 85 MONTAGUE ST NORTH WOLLONGONG, NSW, 2500.
Australia Wide Delivery
All purchases will be packed within two business days of your order. We deliver using a combination of Australia Post, Sendle and for larger items other couriers. We can ship to PO Boxes, residential and commercial premises.
Generally you should expect your items to arrive within 3-5 working days, and delivery to more remote regional areas will probably take longer. Please note these are only estimates— delays caused by these providers are outside our control once goods have been passed over for dispatch.
Lastly, we'd hate for you to have ordered something and never get it! If you haven't received your order within one week of ordering online, contact us at firstname.lastname@example.org and we'll figure this out for you.
Local Contactless Delivery
Delano Specialty coffee offers a local contactless delivery for customers in the Illawarra. The delivery service runs from Austinmer to Shellharbour. Deliveries from North Wollongong to Austinmer will occur on Mondays or Tuesdays, and Deliveries from Wollongong to Shellharbour will occur on Wednesdays or Thursdays. On the day of the delivery we will send you a txt message letting you know we are coming.
To secure a delivery spot on the day you need to complete your purchase the day prior (by 11:59pm). Purchases after this will be automatically transferred to the following delivery run. If you would like your coffee the next day please select another shipping method.